Please remember, when you order you are agreeing to my turnaround times which are 1-2 weeks, in less busier periods. In busier periods such as Christmas, turnaround may increase to 3 weeks. This is because all items are hand made to order. All parcels will be sent either by 2nd class Royal Mail or 2 day Hermes delivery. You will receive a notification of dispatch. Should you not receive your order within 2 weeks please do contact me at
In the event that you are unhappy with your order due to a defect or if a mistake/error on my part has been made, or if the item is damaged in transit, please post your order back to me within 14 days of receiving it, and I will notify you once received and issue your refund via your original method of payment. Please note that I will refund the original cost of the item including the postage, but you are responsible for paying the return postage charge.
This privacy notice discloses the privacy practices for (www.crimpolina.co.uk) This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. We will never share this information with third parties.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.